Shipping policy
At CoinHouseUsa, orders are normally prepared and processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will begin processing on the next business day.
Estimated Shipping Time
The estimated delivery timeframe for most orders is:
7–15 business days
Please note that actual delivery times may vary depending on factors such as:
- Shipping destination
- Carrier operating schedules
- Customs clearance procedures
- Public holidays
- Severe weather conditions
- Other unforeseen shipping delays
Delivery estimates are provided for reference and are not guaranteed.
Shipping Costs
Applicable shipping charges are calculated during checkout based on the destination and shipping method selected.
CoinHouseUsa may offer free-shipping promotions from time to time. Any applicable promotion will be displayed on our website or during checkout.
Tracking Your Shipment
Once your order has been shipped, CoinHouseUsa will send a shipping confirmation email containing your tracking number.
Please allow approximately 24–48 hours after receiving your tracking information for the carrier's system to update and display shipment activity.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
CoinHouseUsa is not responsible for shipping delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Shipments
While we work with reliable shipping carriers, unexpected shipping delays may occasionally occur.
If your order has not arrived within the expected delivery timeframe, please contact CoinHouseUsa Customer Support so our team can assist you in reviewing the tracking information and shipment status.
Damaged Deliveries
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the shipping package
- Any other relevant information regarding the damage
Our customer support team will review the information provided and determine the appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Customs and Import Duties
Depending on the destination country, international orders may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.
Unless otherwise stated, customers are responsible for any applicable customs duties, import taxes, or related charges required by their destination country.
Customs processing may also cause additional delivery delays beyond our estimated shipping timeframe.
Contact Us
For questions regarding shipping, tracking, or an existing order, please contact:
CoinHouseUsa Customer Support
support@coinhouseusa.com
Thank you for choosing CoinHouseUsa. We appreciate your trust and remain committed to providing a reliable shopping experience.