Refund policy
At CoinHouseUsa, we value customer confidence and are committed to providing collectible coins that meet high standards of quality.
Return Policy
CoinHouseUsa accepts eligible returns requested within 30 days after delivery.
Returned products must:
- Be unused and remain in their original condition
- Be returned in their original packaging or protective holder
- Include all certificates and accompanying documentation
- Include valid proof of purchase
Items That Cannot Be Returned
To protect product quality, CoinHouseUsa cannot accept returns involving:
- Coin packaging that has been opened or unsealed
- Collectibles that have been damaged, modified, or altered
- Customized or personalized products
- Products marked as clearance items
Damaged or Incorrect Shipments
If an incorrect product is delivered or an order arrives damaged, please contact CoinHouseUsa within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging, when applicable
Our support team will review the request and, when appropriate, arrange a replacement, exchange, or refund.
Refunds
Once a return has been approved and inspected, the refund will be issued to the original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Return Shipping
CoinHouseUsa will cover the return shipping cost when the return is the result of an error made by our company, including receiving an incorrect or damaged item.
For other approved returns, the customer is responsible for the applicable return shipping charges.
Order Cancellation
An order may be canceled before fulfillment has begun.
Orders that have already been processed or shipped are no longer eligible for cancellation.
Contact Us
For any questions regarding this Refund Policy, please contact CoinHouseUsa Customer Support at:
Thank you for choosing CoinHouseUsa.